Frequently asked questions

No, you can simply check out as a guest. With a customer account, though, you have all your orders and their status in one place. You don’t need a password: you sign in with a code we send to your email address.

Once your order has been placed, this is unfortunately only possible in exceptional cases. So please get in touch as soon as possible via the contact form and we’ll see what we can still do.

As soon as your parcel is on its way, we email you a shipping confirmation with the tracking number, so you can always see where it is. Letters unfortunately have no tracking.

Most of them, yes. Every item has already been loved and played with, and we check it before it comes to you. We describe the condition and contents honestly on every product page.

As a rule, yes. Only Skylanders starter packs and Imaginators figures in original packaging may have been opened before. If a box has been taped, we say so in the listing.

Unfortunately we can’t predict that. Many treasures come from private collections and only return once we buy them again. Just check back regularly, new items arrive all the time.

Yes! The easybuy gift card makes a great present for any collector, and you can buy it right here in the shop.

Within Germany, shipping with DHL costs €5.99, and orders of €100 or more ship free. Small items and trading cards can often go even cheaper by letter. You’ll find all countries and prices under Shipping & payment.

Unfortunately not, free shipping from €100 only applies within Germany. You’ll see the shipping costs for your country at checkout.

If you order on a working day by 12 noon, we ship by the next working day at the latest. Your parcel usually arrives within 1–3 working days in Germany, 4–6 to most EU countries, Switzerland and the UK, and 6–9 to the USA and Canada. Other countries take longer depending on the destination.

To many countries in Europe and worldwide, including the USA. You’ll find the exact list in the country overview.

We’re sorry! Please send a few photos of the parcel and the item to info@easybuy-shop.de. We’ll quickly find a solution and send a replacement if possible.

You can pay with PayPal, credit card, by invoice via Klarna, by Sofort bank transfer or with Google Pay. Simply choose whatever suits you best.

Yes, via Klarna. You then pay within 14 days of shipping, nice and relaxed.

Yes. Payment is processed securely and encrypted via Shopify and the respective payment provider. We don’t store your card details.

You have a whole month from delivery, which is more than the statutory 14 days. All details are in our right of withdrawal.

Just fill in the form on our returns page. We’ll then email you a free return label: pack it, stick it on, drop it off, done.

Once your return has reached us, we usually initiate the refund within 1–2 working days. The money goes back to the payment method you used.

Yes, used items are not generally excluded from the statutory warranty. We explain what this means for you on our statutory warranty page.

That shouldn’t happen, because we check everything before shipping. If it does, just write to us at info@easybuy-shop.de, ideally with photos. We’ll find a solution together, whether a return or a replacement.

We’d love to! We buy Skylanders, Tonies and Disney Infinity. In our buyback tool you pick your items and see straight away what we’ll pay you.

It’s easy: select your items in the tool, state their condition and submit. Then send everything to us with the DHL label. We check the goods on arrival and pay you out.

You decide: by PayPal, bank transfer or as shop credit. With shop credit we even add a 10% bonus on top of the buyback price.

Write to us via the contact form, by email at info@easybuy-shop.de or on WhatsApp. We usually reply within 24 hours and are happy to help.

We use your data to process your order. Everything else is explained in our privacy policy.